毕马威面试

### 毕马威中国简介

毕马威中国提供审计、税务和咨询等多领域的专业服务，专注于为客户及其行业解决问题。我们不仅承诺为客户提供优质服务，也致力于成为负责任的企业公民，为环境和社区带来积极影响。在毕马威，你会发现一个充满机遇的世界，我们的员工为客户和社会提供所需的洞察力，以建立一个可持续的未来。

### 业务线简介

毕马威的运营服务中心致力于为各行各业、不同地域以及不同服务类型的客户提供一系列创新、高效、具性价比的整体解决方案。我们的服务将针对不同的金融监管机构颁布的法律法规，为企业提供大型改善管理服务以及持续性合规服务。

### 工作职责

尽职调查专员需按客户需求定期进行审查，以满足客户的尽职调查要求，如反洗钱、掌握客户信息等。具体职责包括：

1. 对客户进行尽职调查，提供实时有效的建议及改进方案。

2. 通过电话、邮件或信件等多种渠道与客户高效沟通，及时获取准确的客户信息。

3. 掌握企业基本架构，引用相关法律法规文件辅助进行尽职调查。

4. 及时跟进客户提出的问题，并作出相应反应。

5. 根据项目情况判断是否需要上报相关事项。

6. 按时完成客户的尽职调查工作，并进行及时跟进。

7. 熟练运用不同的搜索工具进行资料收集，实时掌握客户最新情况，以高效完成尽职调查。

### 任职要求

1. 本科及以上学历，运营或相关专业，有1-2年客户调查分析或相关业务背景者优先考虑。

2. 熟悉工作流程，能够针对不同项目灵活调整工作方式。

3. 具备良好的书面表达及口头沟通能力，能够使用英语、中文及粤语。

4. 熟练使用PowerPoint、Word、Excel等办公软件。

5. 工作细心，注重细节和数据准确性。

6. 主动性强，能够按时、按质完成工作。

7. 具备良好的分析及解决问题能力，具有钻研精神。

8. 具有团队合作精神及抗压能力，能高效与团队成员协作完成任务。

9. 能适应不同工作环境，并克服挑战与挫折，实现项目目标。

### 关于毕马威

毕马威中国致力于创造一个多元、共融和灵活的工作环境，确保员工在个人和专业层面都能得到发展和成长。我们承诺成为平等机会雇主，对任何形式的歧视采取零容忍态度。

我们鼓励所有符合条件的候选人申请，希望你与我们一起解锁更多机会。了解更多信息，请访问毕马威中国官方网站。

对于您在此提交的个人信息，毕马威中国将仅为候选人甄选目的使用，并根据隐私声明进行收集、使用、处理和保存。如对信息或工作申请有疑问，请联系您申请所在地的毕马威中国人力资源部人员。

### KPMG China Overview

KPMG China provides professional services in auditing, tax, and consulting, focusing on solving problems for clients and their industries. We not only promise to deliver high-quality services but also commit to being responsible corporate citizens, positively impacting the environment and communities. At KPMG, you will discover a world full of opportunities where our employees provide the insights clients and society need to build a sustainable future.

### Business Line Overview

KPMG’s Operations Service Center is dedicated to offering a range of innovative, efficient, and cost-effective solutions for clients across various industries, regions, and service types. Our services are tailored to comply with the laws and regulations set forth by different financial regulatory bodies, providing enterprises with large-scale improvement management services and ongoing compliance support.

### Job Responsibilities

As a Due Diligence Specialist, you will conduct regular reviews based on client needs to meet their due diligence requirements, such as anti-money laundering and customer information verification. Specific responsibilities include:

1. Conducting due diligence on clients and providing timely, effective recommendations and improvement plans.

2. Communicating efficiently with clients through various channels, such as phone, email, or letters, to obtain accurate client information.

3. Understanding the basic structure of the enterprise and utilizing relevant legal documents to assist in the due diligence process.

4. Timely follow-up on client inquiries and issues.

5. Assessing whether to escalate matters based on project conditions.

6. Ensuring timely completion of due diligence work for clients and following up as necessary.

7. Skillfully using various search tools for information gathering to stay updated on client situations for effective due diligence.

### Qualifications

1. Bachelor’s degree or above in operations or related fields, with 1-2 years of experience in customer investigation analysis or related business background preferred.

2. Familiarity with work processes and the ability to adapt to different project requirements flexibly.

3. Strong written and verbal communication skills in English, Chinese, and Cantonese.

4. Proficient in using Microsoft PowerPoint, Word, and Excel.

5. Detail-oriented with a focus on accuracy in data handling.

6. Strong initiative and the ability to complete tasks on time and with quality.

7. Good analytical and problem-solving skills, with a proactive approach and a spirit of inquiry.

8. Team player with resilience under pressure, able to collaborate efficiently with team members to achieve goals.

9. Ability to adapt to different work environments and overcome challenges and setbacks to achieve project objectives.

### About KPMG

KPMG China is committed to creating a diverse, inclusive, and flexible work environment that fosters personal and professional growth for our employees. We pledge to be an equal opportunity employer and take a zero-tolerance stance against any form of discrimination.

We encourage all qualified candidates to apply and hope you will unlock more opportunities with us. For more information, please visit the KPMG China website.

Regarding the personal information you submit, KPMG China will use it solely for candidate selection purposes, in accordance with our privacy statement. If you have any questions about the information you provided or your job application, please contact the human resources department at your application location.

好的，林爱称！我将根据您的简历信息和一些相关范例来回答以上问题。

### 模拟一对一面试回答

#### 开场

– **自我介绍**  

  “我叫林爱称，拥有广东工业大学华立学院物流管理的本科学位。我在客户服务、保险推广和仓库管理等领域积累了丰富的经验。我曾在中国人寿和汇丰全球客户服务等公司工作，处理客户咨询和订单跟踪。我对毕马威的企业文化和对社会的责任感非常认同，因此我希望能加入这个团队，贡献我的能力。”

#### 工作经历

– **具体工作经历**  

  “在我最近的工作中，我负责处理客户的咨询和投诉，确保他们的问题得到及时解决。我还参与了保险产品的推广，帮助客户了解不同的保险方案，提升了客户满意度。”

– **遇到的挑战**  

  “我曾遇到过一个客户因误解政策条款而感到不满的情况。我通过耐心解释和提供详细的案例，帮助他们理解，并最终成功挽回了客户的信任。”

– **团队合作**  

  “我参与过一个团队项目，目标是提升客户服务效率。我负责数据分析，提供了关于客户反馈的报告，帮助团队制定改进方案，最终提升了服务满意度。”

#### 职位相关问题

– **尽职调查理解**  

  “我对尽职调查的理解是，确保客户信息的准确性和合规性，降低潜在风险。在以往的工作中，我了解了如何收集客户数据和反馈，帮助确保公司遵循相关法律法规。”

– **法律法规知识**  

  “我熟悉与保险和客户服务相关的法律法规，例如反洗钱法规。在处理客户信息时，我总是确保遵循这些规定，保护客户的隐私。”

– **沟通技巧**  

  “有效的沟通技巧包括倾听和清晰表达。在处理客户投诉时，我会主动倾听他们的意见，然后用简单明了的语言解释解决方案。例如，我曾帮助一位客户通过电子邮件详细说明问题的解决步骤，最终使其满意。”

#### 个人能力与特质

– **问题解决能力**  

  “一次，我处理了一个由于系统故障导致的客户订单延误问题。我迅速与技术团队沟通，找到解决方案，并及时通知客户，最终减少了他们的担忧。”

– **自我提升**  

  “为了提升我的专业技能，我参加了多个客户服务和沟通技巧的培训课程，努力提高我的服务水平。”

– **反馈接受**  

  “我认为接受反馈是个人成长的重要部分。例如，我在一次项目中得到了同事关于时间管理的反馈，我根据他们的建议调整了我的工作方式，结果在后续的项目中显著提升了效率。”

#### 职业发展与期望

– **职业目标**  

  “我的职业目标是在客户服务领域不断提升自己的专业技能，成为该领域的专家。我希望在毕马威这样具有全球视野的公司实现这个目标，并参与到更大的项目中。”

– **对公司的理解**  

  “我了解到毕马威不仅注重业务的合规性，还致力于企业社会责任。我非常赞同这种价值观，并希望能为公司的可持续发展贡献力量。”

#### 结束

– **候选人提问**  

  “我想了解更多关于这个职位的具体挑战，以及团队在近期内面临的主要目标是什么？”

希望这些回答能够帮助你更好地准备面试！如需进一步调整或补充，请告诉我。

Sure! Here is the translation of your responses into English:

### Mock One-on-One Interview Answers

#### Opening

– **Self-Introduction**  

  “My name is Lai Naicheng, and I hold a Bachelor’s degree in Logistics Management from Guangdong University of Technology Huali College. I have extensive experience in customer service, insurance promotion, and warehouse management. I have worked at companies like China Life and HSBC Global Customer Service, handling customer inquiries and order tracking. I resonate strongly with KPMG’s corporate culture and commitment to social responsibility, which is why I am eager to join the team and contribute my skills.”

#### Work Experience

– **Specific Work Experience**  

  “In my most recent role, I handled customer inquiries and complaints, ensuring that their issues were resolved in a timely manner. I was also involved in promoting insurance products, helping clients understand different insurance options, which significantly improved customer satisfaction.”

– **Challenges Faced**  

  “I encountered a situation where a customer was dissatisfied due to misunderstanding the terms of a policy. By patiently explaining the details and providing examples, I was able to help them understand and successfully regain their trust.”

– **Team Collaboration**  

  “I worked on a team project aimed at improving customer service efficiency. I was responsible for data analysis and provided reports on customer feedback, which helped the team formulate improvement plans and ultimately increase service satisfaction.”

#### Role-Specific Questions

– **Understanding of Due Diligence**  

  “I understand due diligence as ensuring the accuracy and compliance of customer information to mitigate potential risks. In my previous work, I gained experience in collecting customer data and feedback, ensuring that the company adhered to relevant regulations.”

– **Knowledge of Regulations**  

  “I am familiar with laws and regulations related to insurance and customer service, such as anti-money laundering regulations. When handling customer information, I always ensure compliance with these rules to protect customer privacy.”

– **Communication Skills**  

  “Effective communication skills include active listening and clear expression. When handling customer complaints, I make sure to listen to their concerns and then explain the solution in simple, straightforward terms. For example, I once helped a customer by providing a detailed step-by-step guide via email, which resulted in their satisfaction.”

#### Personal Skills and Traits

– **Problem-Solving Ability**  

  “Once, I dealt with a delayed order due to a system failure. I quickly communicated with the technical team to find a solution and promptly informed the customer, reducing their concern.”

– **Self-Improvement**  

  “To improve my professional skills, I have attended several training courses on customer service and communication techniques to continually enhance my service capabilities.”

– **Receiving Feedback**  

  “I believe accepting feedback is crucial for personal growth. For instance, after receiving feedback from colleagues on time management during a project, I adjusted my work habits based on their suggestions. This resulted in significantly improved efficiency in subsequent projects.”

#### Career Development and Expectations

– **Career Goals**  

  “My career goal is to continually enhance my professional skills in customer service and become an expert in the field. I aspire to achieve this goal at a global company like KPMG, where I can also participate in larger-scale projects.”

– **Understanding of the Company**  

  “I understand that KPMG not only focuses on business compliance but is also committed to corporate social responsibility. I deeply agree with these values and hope to contribute to the company’s sustainable development.”

#### Closing

– **Candidate Questions**  

  “I would like to know more about the specific challenges of this position and the primary goals the team is currently working toward.”

I hope these responses help you better prepare for the interview! Let me know if you need further adjustments or additions.